From 5d4e465d9622fbd7bf62dbbde11ec77b7341a2a6 Mon Sep 17 00:00:00 2001 From: kneesox Date: Sun, 24 Aug 2025 02:42:32 +0000 Subject: [PATCH] Add README.md oopsie poopsie!!!11 --- README.md | 63 +++++++++++++++++++++++++++++++++++++++++++++++++++++++ 1 file changed, 63 insertions(+) create mode 100644 README.md diff --git a/README.md b/README.md new file mode 100644 index 0000000..244f451 --- /dev/null +++ b/README.md @@ -0,0 +1,63 @@ +# Postmortem: Server Downtime on August 24th + +## Incident Overview + +**Start Time:** August 24th, 00:08 UTC +**End Time:** August 24th, 03:10 UTC + +The server experienced a significant outage beginning at 00:08 UTC, which lasted until 03:10 UTC, totaling approximately 3 hours and 2 minutes of downtime. + +## Impact + +- Inaccessible services hosted on the affected server +- Disruption of user access and potential data transfer issues +- System stability was compromised due to proxy management failure + +## Cause + +The primary cause of the outage was identified as a failure in the **Nginx Proxy Manager**. Specifically, it broke due to issues with **Let's Encrypt**-based certificates. The broken certificates caused the proxy manager to malfunction, leading to the entire system becoming inaccessible. + +*Note:* The exact root cause remains uncertain, but the failure of certificate renewal or validation appears to be a critical factor. + +## Timeline + +| Time (UTC) | Event | +|------------|---------| +| 00:08 | Proxy manager failure detected; system becomes inaccessible | +| ~00:08 - 02:40 | Attempted to deploy alternative proxy solutions (Traefik, Caddy, Nginx Proxy Manager Plus) | +| 02:40 | Abandoned alternative deployment attempts after ~2.5 hours | +| 02:40 - 03:10 | Installed a fresh copy of Nginx Proxy Manager on a new LXC container and reconfigured from scratch | +| 03:10 | Services restored; system fully operational | + +## Resolution & Actions Taken + +1. **Failed Attempts with Alternative Proxy Solutions** + Spent approximately 2.5 hours trying to deploy and configure Traefik, Caddy, and Nginx Proxy Manager Plus. These efforts were unsuccessful, leading to delays in restoring service. + +2. **Fresh Install of Nginx Proxy Manager** + Decided to start from scratch by deploying a new instance of Nginx Proxy Manager on a new LXC container. This involved: + - Setting up a new container environment + - Installing Nginx Proxy Manager anew + - Reconfiguring proxy and SSL certificates manually + + This approach successfully restored service and stabilized the environment. + +## Lessons Learned + +- **Certificate Management:** Automated certificate renewal processes can cause system failures if not properly monitored or if certificate validation fails unexpectedly. +- **Backup & Recovery:** Maintaining backups of configuration and certificates could reduce downtime during such incidents. +- **Testing Alternative Solutions:** Prolonged attempts to deploy alternative proxy solutions highlight the importance of testing and validation in staging environments before production deployment. +- **Monitoring & Alerts:** Enhanced monitoring and alerting for certificate expiry or proxy failures could enable quicker response times. + +## Next Steps + +- Investigate the root cause of the Let's Encrypt certificate failure to prevent recurrence. +- Implement regular backups of configurations and certificates. +- Improve monitoring for SSL certificate health and proxy server status. +- Document and test fallback procedures for proxy management failures. +- Review and optimize deployment procedures for proxy solutions. + +--- + +**Prepared by:** Kneesox - Shiro +**Date:** 08/24/25 \ No newline at end of file